Terms of service

OVERVIEW
This website is operated by SergSupply. Throughout the site, the terms “we”, “us” and “our” refer to SergSupply. SergSupply offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS, SERVICES, AND LIABILITY
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Serg Supply is not responsible for lumber defects and mismatched patterns. Our products are made from natural wood and nature is not always consistent. While material species and finish are the same within a kit or product, the actual appearance of the components when cut from different sheets may vary

Serg Supply is not liable for damages caused through improper installation. While we recommend heavy fastening through rivet nuts or other method capable of withstanding the rigors of rough travel and vehicle flexing, actual installation is up the customer or builder. Do-it-yourself (DIY) implies that the buyer is responsible for proper fastening or hiring a professional van building service for proper fastening to avoid damage or injury. Threaded machine screws without loctite or similar thread locker must be retightened occasionally to avoid loose panels or parts from falling and cause harm or damage to other components.

Serg Supply is not liable for damages or injury caused by improperly wiring or installing appliances. The buyer is responsible for installing appliances according to manufacture specifications. This also may include ventilation and proper wiring channels for any appliances drawing electrical current. The end user must understand the difference between a grounded system and one with a floating ground. All electrical systems connected to your vehicle must have double redundancies whether it be fuses or breakers to prevent fire hazards or electrical hazards.

Serg Supply manufactures cabinetry with both natural and composite materials. Cabinetry often has squared corners that should be paid careful attention to. Serg Supply is NOT liable for injury or death that may result from running, bumping, sliding, or climbing into the corner or edge of a cabinet or one of its subsequent components. Extra care must be taken when moving within your vehicle as to avoid injury from unintentional contact with one of the cabinets. Make sure small children are supervised at all times and add edge protectors as needed to keep children safe.

Installations: If a customer is over an hour late for their scheduled drop off without prior notice - a late drop off fee of $100 will be applied to their invoice. If a vehicle cannot be completed in the initial time frame and needs to be held an additional night - a Storage/Overnight Fee of $150 will be charged in addition to the late fee. If a customer is more than 1 hour late and has not contacted the team - the installation may be cancelled at our discretion. In this case, they forfeit their deposit and must schedule a new date with a new deposit. Cancellations or Reschedules must be made at least 48 hours in advance of scheduled drop off. Changes made within 24-48 hours will incur a reschedule fee ($100) but may still retain the deposit if we are able to reschedule easily. Subject to scheduling. Less than 24 hour notice or no shows result in deposit forfeiture.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SergSupply, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless SergSupply and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States and in the state of Florida.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@sergsupply.com.

SECTION 21 - ELECTRICAL WIRING PRODUCTS
Serg Supply offers various prepared wiring products such as dimmer kits, full build wiring kits, pre-made outlets, and made-to-order wiring. While we follow ABYC standards for wire rating and assembly, the customer is ultimately responsible for employing safe practice when wiring in their vehicle and Serg Supply is not liable for any damages caused by improper wiring connection, grounding, splicing, etc.

General safe practice:

Do not allow your wiring to be cut into or break through the loom/insulation
If your wiring passes through sharp metal points, use conduits, grommets, or extra sheathing to protect them.
Heat shrink over connectors when possible to avoid them coming loose.
Your power system and appliances must be properly grounded for safe function
Ensure proper contact when connecting outlets/GFCIs
Make sure anything attaching to a lug or bolt has optimal electrical contact
Torque all lugs and fasteners properly to avoid fires
Never pinch wires or create hard bends, these can be hotspots
Test each wire and appliance prior to final installation. Make sure wires are at a safe operating temp.
Do not splice into these pre-made wires for secondary circuits
Never use WAGO connectors for 110VAC circuits
Never run more than 12VDC through Duplex wires
Never run more than 120VDC through triplex wires
Place properly rated fuses inline on each circuit
Place breakers inline for all 110VAC circuits as a redundant safety measure
Only use approved grounding locations by the vehicle manufacturer
Connect to manufacturer approved points only for DC/DC charging

Wiring Load Limits

(1) Power to Maxx Air Fan Wire 15A Max
(1) Power to diesel/gas heater wire 15A Max
(1) Power to dimmer feed wire 10A Max
(2) Dimmer to light wires 5A Max (per dimmer)
(1) 110V wire with wall outlet 15A Max, must be connected to GFCI
(1) 110V wire to GFCI outlet (long) 15A Max
(1) 110V wire to GFCI outlet (short) 15A Max
(1) double dimmer switch 5A Max per dimmer
Exterior Shore plug: 15A Max
Solar Gland: 12VDC 400W Max
DC/DC charging wiring: 40A Max
Dimmer Kit: 5A Max

TERMS AND CONDITIONS

In order to properly and safely execute installation of the aforementioned items, we require the following from the customer:

1. The vehicle must be a 2006+ Mercedes Benz Sprinter, Ford Transit, or Ram Promaster

2. The vehicle must arrive empty, without items stowed or any cabinetry, wall paneling, or ceiling paneling installed. The vehicle may arrive with seats installed.

3. Serg Supply is not responsible or liable for products/wiring done by the customer or any previous installers. These items are outside of the scope of this agreement.

4. In order to fulfill our same-day delivery, the vehicle must be delivered within (2) hours of facility open time in either our California or Florida facility.

5. The vehicle will be inspected alongside the customer upon dropoff. If any interior or exterior damage is found, it will be recorded along with the vehicle's ODO reading.

6. The existing wiring in the area of services performed will be inspected. If any existing wiring is found to be in unsafe or hazardous condition, Serg Supply may decline to perform the service until those items are addressed.

7. The EcoFlow power system may be provided by Serg Supply, or by the customer. The system, however, must have all components on hand prior to vehicle dropoff. Serg Supply is not responsible if a power system is delivered with missing plugs, adapter, or other components.

8. The power system must be the EcoFlow 2kwh, 5kwh, 10kwh, or 15kwh kit.

9. Additional items may be added to the work order at the customer's request, but will void our same-day guarantee.

SECTION 22 - WARRANTY

Combined Limited Warranty for Products & Installation Services

Effective Date: 01/01/2023

Placer Innovation, Inc. dba Serg Supply (“Serg Supply,” “we,” “our,” or “us”) designs, manufactures, and occasionally installs kits, cabinetry, and electrical components for professional installers and DIY builders. We stand behind the quality of our products and workmanship. This Combined Limited Warranty outlines coverage for both manufactured products and installation services performed directly by Serg Supply.

Section 1 – Product Warranty

1.1 Coverage

Serg Supply warrants that all manufactured products will be free from:

Manufacturing defects in material or workmanship;
Quality defects observed upon delivery;
Hardware defects;
Workmanship or assembly defects that compromise intended function;
Failure of proper function under normal use.

1.2 Exclusions and Limitations

This warranty does not cover:

Improper installation, modification, alteration, or tampering with the product after delivery;
Any installation, mounting, or use not aligned with vehicle manufacturer safety standards or applicable laws, including Department of Transportation (DOT) standards;
Custom cabinetry items, except that such items are warranted only for workmanship and intended function (see Section 1.3);
Normal variations in natural materials, including but not limited to color, grain pattern, texture, or size of wood or other natural products;
Damages resulting from incorrect hardware, improper fastener selection, or installation in non-load-bearing or unsafe locations;
Electrical products installed without proper isolation of live power, installed in a manner that could cause harm to the user or vehicle, or installed without proper protection of cabling from abrasion, corrosion, or long-term wear;
Costs associated with product delays, replacement, repair, shipping, travel, lodging, lost time, or any incidental or consequential expenses.

1.3 Custom Cabinetry Warranty

Custom cabinetry products are warranted only for:

Workmanship defects;
Proper function for their intended purpose.

No other coverage applies to custom cabinetry items.

1.4 Safety and Installation Disclaimer

Serg Supply strongly emphasizes that all products must be installed using proper hardware (ideally rivet nuts in safe, load-bearing locations), and with due attention to vehicle safety standards and applicable laws.

Electrical products must be installed with safety in mind, ensuring isolation of live power during installation and adequate protection against abrasion, corrosion, and damage.
Failure to follow these safety guidelines voids this warranty.

Section 2 – Installation Services Warranty

2.1 Coverage

Serg Supply warrants that all installation services performed by our team will be:

Completed in a professional and workmanlike manner;
Installed in accordance with generally accepted industry practices;
Installed to function properly with the covered product, when used as intended.

This warranty covers installation workmanship only, with one special exception:

Lifetime Window/Glass Installation Warranty

For all window and glass products installed by Serg Supply, we provide a lifetime warranty that specifically covers:

Leaks resulting from our installation;
Improper installation workmanship that compromises the seal, fit, or intended function of the window/glass.

This lifetime coverage applies only to installation workmanship and does not extend to damage caused by accidents, misuse, environmental conditions, or modifications performed after installation.

2.2 Exclusions and Limitations

This warranty does not cover:

Products not manufactured by Serg Supply (those products may carry their own manufacturer’s warranty);
Any defects or failures caused by misuse, abuse, neglect, accident, modification, tampering, or improper maintenance after installation;
Damage caused by third-party repairs, adjustments, or alterations to the installation;
Natural variations in wood, metal, glass, or other materials that do not affect function;
Electrical systems or components that are later altered, spliced, tapped, or otherwise modified after our installation is complete;
Failures or damages caused by conditions outside of our control, including but not limited to road vibration, collision, moisture intrusion unrelated to our installation workmanship, corrosion, or improper vehicle care;
Costs associated with travel, lodging, downtime, delays, or incidental or consequential expenses of any kind.

2.3 Safety Disclaimer

Serg Supply performs installations with safety in mind, but it is your responsibility as the vehicle owner to:

Maintain the installed products in safe operating condition;
Avoid overloading or improperly using installed cabinetry, kits, or electrical systems;
Follow vehicle manufacturer safety standards, DOT standards, and local regulations.

Failure to follow safe usage practices voids this warranty.

Section 3 – Limitation of Liability (Applies to Both Products & Installations)

Serg Supply is not responsible for:

Damages, injuries, bodily harm, or death resulting from misuse, improper installation, or modifications performed by third parties;
Incidental or consequential damages including but not limited to travel costs, lodging, lost wages, lost profits, or time lost due to repair or replacement.

Our responsibility is limited solely to defects within our control—specifically, manufacturing, workmanship, and quality issues related to products we produce and installations we perform directly.

Section 4 – Warranty Claims and Remedies

If you believe your product or installation is defective under this Combined Limited Warranty:

Contact Serg Supply at office@sergsupply.com with proof of purchase/installation, description of the defect, and photographs if applicable.
Serg Supply will evaluate the claim and, at its sole discretion, may repair, replace, or refund the defective product or correct defective installation workmanship.
Any replacement or repair does not extend or renew the original warranty period (except for lifetime window/glass installation coverage).

Section 5 – Warranty Periods

Products (manufactured by Serg Supply): one (1) year from date of purchase.
General installation services: one (1) year from date of completion.
Window/Glass installations: lifetime coverage for leaks and improper installation workmanship.

Section 6 – Governing Law

This Combined Limited Warranty is governed by the laws of the State of Florida, without regard to conflict of law principles.

Disclaimer: This Combined Limited Warranty gives you specific legal rights. You may also have other rights which vary from state to state.